This policy explains how HX Blanket handles personal information in connection with its online store, purchases of blankets, bedding, home throws, rugs, and related products, customer accounts, and customer service communications. It applies to information provided through our website and related interactions with us. Independent third-party websites and services have their own privacy policies.
Information We Process
The information we process depends on how you interact with our store. It may include:
- Contact information: Your name, email address, telephone number, billing address, and shipping address when you place an order or contact us.
- Order and delivery information: Products purchased, order amounts, payment status, delivery instructions, and information relating to shipping, returns, refunds, or exchanges.
- Account information: If you create an account, the details you provide to register and manage it, along with information associated with your purchases.
- Customer communications: Questions, requests, feedback, and other information you choose to provide when contacting us. Please avoid sending sensitive information that is not needed to address your request.
- Payment-related information: Information needed to arrange payment, confirm a transaction, or process a refund. Depending on the payment method, payment details may be submitted directly to a payment provider, and we may receive transaction references, payment status, or limited payment information.
- Technical and usage information: Depending on the services and settings in use, our website or its service providers may process information such as an IP address, browser type, device details, pages visited, and interactions with the website.
Some information is necessary to complete a purchase, arrange delivery, or respond to a request. If you choose not to provide it, we may be unable to provide the relevant service.
How We Use Information
We use personal information as needed to:
- Receive, confirm, and fulfill orders, including coordinating payment, shipping, delivery, returns, and refunds.
- Create and manage customer accounts where available.
- Communicate about purchases, delivery updates, service requests, and order-related issues.
- Provide customer support and respond to questions or complaints.
- Operate, maintain, troubleshoot, and improve the website and shopping experience.
- Protect customers and the website, investigate suspicious activity, and help prevent fraud or misuse.
- Maintain appropriate business records, resolve disputes, and meet applicable legal obligations.
Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity, such as performing a contract, complying with legal obligations, pursuing legitimate interests where permitted, or obtaining consent where required.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support features such as the shopping cart, checkout, account sign-in, and saved preferences. Depending on the tools enabled, these technologies may also help us understand website use and improve performance.
You can manage cookies through your browser settings and, where available, through privacy or cookie options provided on the website. Where required by applicable law, nonessential technologies are subject to consent or other applicable choices. Blocking or deleting certain cookies may affect checkout, account access, or other website features.
How Information May Be Shared
We may share information with third parties where needed for the purposes described in this policy. Depending on the services used, these recipients may include:
- Payment service providers that process transactions, support refunds, and help detect payment fraud.
- Shipping and fulfillment providers that prepare, transport, deliver, or handle returns of purchased goods.
- Hosting and technical service providers that support website operation, maintenance, security, and communications.
- Analytics providers, where used, that help assess website performance and use, subject to applicable consent requirements and privacy choices.
- Professional advisers or relevant authorities where reasonably necessary to meet legal obligations, respond to valid legal requests, resolve disputes, or protect rights and safety.
Information shared should be limited to what is reasonably needed for the relevant purpose. Some providers may process information under their own privacy policies and legal obligations, particularly when providing payment or delivery services directly to you.
International Processing
Depending on the location of the service providers involved, your information may be processed outside your state or country of residence, where privacy laws may differ. Where applicable law requires safeguards for international transfers, appropriate safeguards must be used.
How Long Information Is Kept
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing support, maintaining required records, resolving disputes, and meeting applicable legal obligations. Retention periods depend on the type of information, the purpose of processing, and any applicable requirements. When information is no longer needed, it should be deleted or anonymized, subject to necessary backup and legal retention arrangements.
Your Privacy Rights and Choices
Depending on where you live and the applicable law, you may have the right to:
- Request access to personal information held about you and information about how it is processed.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to applicable exceptions.
- Request that processing be restricted or object to certain processing.
- Receive a portable copy of certain information, where this right applies.
- Withdraw consent where processing relies on consent, without affecting the lawfulness of processing before withdrawal.
- Opt out of certain uses or disclosures, such as targeted advertising or the sale or sharing of personal information, if applicable to the practices involved and required by law.
- Raise a complaint with a relevant privacy regulator or appeal a decision about a privacy request where permitted by law.
To submit a request, use the contact page linked below. We may need to verify your identity or clarify your request before responding. Requests are handled in accordance with applicable legal requirements, including relevant time limits and exceptions. For example, some order records may need to be retained even after an account deletion request.
Data Security
We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed. Keep your account credentials confidential and contact us if you suspect unauthorized activity involving your account.
Updates to This Policy
We may update this policy to reflect changes in our services, information practices, or applicable requirements. Updates will be posted on this page. Where required by law, we will provide additional notice or request consent for relevant changes.
Contact Us
For questions about this policy, our handling of personal information, or your privacy rights, please contact HX Blanket through https://hx-blanket.com/contact-us/.
