This policy applies to physical products purchased from HX Blanket, including blankets, bedding, home throws, and rugs. Return and refund arrangements depend on the item, the reason for the request, any applicable product information, and applicable rules. Nothing in this policy limits your mandatory consumer rights.
Return Eligibility and Item Condition
Please contact us as soon as you wish to request a return. The applicable return window and arrangements should be confirmed for your order through our Contact page: https://hx-blanket.com/contact-us/.
For change-of-mind returns, items should generally be unused and in reasonably good condition, with included accessories, labels, and original packaging retained where applicable. Please tell us if any packaging or accessories are missing so we can confirm how this may affect your return. These general conditions do not override any rights you may have for faulty, damaged, or incorrectly supplied goods.
Depending on the nature of the product and any applicable product-page information, certain items may have return restrictions. Where applicable, these may include custom-made or personalized items, hygiene-sensitive items that have been unsealed or used, and consumable or perishable goods. Such restrictions apply only where relevant and permitted by applicable rules; they do not automatically make all blankets, bedding, throws, or rugs non-returnable.
How to Request a Return
- Contact us through https://hx-blanket.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. If there is a problem with the item, include a description and photos where reasonably available.
- Wait for return instructions before shipping. We will confirm the arrangements applicable to your order, including eligibility, the return destination, and any relevant shipping requirements or costs. Do not assume that an address on the parcel is the correct return address.
- Pack the item securely and send it to the address provided, following the return instructions. Keep your shipping receipt and any tracking details.
- Once the return is received, we will inspect the item and review it against the agreed arrangements and applicable rules.
- We will let you know the outcome and process any refund due.
Refunds
Approved refunds are generally issued to the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative.
The amount refunded will depend on the reason for the return, the item’s condition where relevant, and applicable rules. We will explain any proposed adjustment or treatment of shipping charges before the return is finalized.
Refund processing and posting times can vary. After a refund has been issued, the time it takes to appear in your account may also depend on your bank, card issuer, or payment provider. Contact us if you need help checking the status of a refund.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the item’s condition, and applicable rules. Different arrangements may apply to a change-of-mind return and a return involving a defective, damaged, or incorrect item.
Please contact us before arranging or paying for return shipping so we can confirm the appropriate process and any applicable cost arrangements.
Exchanges
Exchanges depend on stock availability, the condition of the item, and the circumstances of your request. Please contact us first to confirm whether an exchange is possible and how to proceed. Do not send an item back for exchange without obtaining return instructions.
Defective, Damaged, or Incorrect Items
If your order arrives damaged, contains the wrong item, or appears to have a defect, please contact us as soon as reasonably possible. Provide your order number, a description of the issue, and photos where reasonably available. Retain the item and packaging where practical while we review the issue and provide instructions.
These requests are assessed separately from change-of-mind returns. Depending on the circumstances and applicable rules, an appropriate resolution may include a replacement, repair, or refund. General return-condition requirements and product-specific restrictions do not remove any statutory rights or remedies that apply to defective, damaged, or incorrectly supplied goods.
Contact Us
For return instructions, order-specific eligibility, exchange requests, or refund questions, please contact HX Blanket through https://hx-blanket.com/contact-us/. Include your order number and relevant item details so we can assist you.
