Shipping Destinations
HX Blanket offers worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Delivery availability for your address is confirmed at checkout and may depend on the product, destination, and available shipping services.
Order Processing
Orders are prepared for shipment after payment has been confirmed and order details have been reviewed. Processing times may vary depending on product availability, order volume, and any information needed to complete your order. Any processing estimate provided at checkout or in your order confirmation is separate from the estimated transit time.
If an availability issue or another processing delay affects your order, we will contact you using the details provided at checkout to explain the situation and discuss the available options. An order confirmation acknowledges receipt of your order; it does not mean your package has shipped.
Estimated Delivery
Available delivery estimates are shown at checkout, in the shipping options, or in your order confirmation. Timing depends on the destination and shipping method and may be affected by carrier schedules, peak periods, customs clearance, and local delivery conditions.
Delivery estimates are not guaranteed arrival dates. Please consider both order processing and transit time when planning your purchase.
Shipping Costs, Taxes, and Import Charges
Shipping charges are calculated based on the destination, selected shipping method, and order details. The shipping amount displayed at checkout applies to your order. Please review all charges before completing your purchase.
Applicable taxes collected by HX Blanket will be shown at checkout. International orders may also be subject to customs duties, import taxes, or clearance fees imposed by the destination country or carrier. Unless checkout expressly states that these charges are included or prepaid, they are the recipient’s responsibility and may be requested before delivery.
Customs requirements and charges vary by destination. If you are unsure about potential import costs, check with your local customs authority before ordering.
Order Tracking
When your order is dispatched, shipment details will be sent to the email address provided at checkout. If tracking is available for the selected service, the shipment notification will include tracking information or instructions for checking the package’s progress.
Tracking may not show updates until the carrier has received and scanned the package. Updates can also be limited during international transit or handoffs between carriers. Not all shipping services provide real-time tracking or the same level of detail.
Address and Delivery Issues
Please provide a complete and accurate delivery address, including any apartment or unit number, postal code, and contact details required for delivery. If you notice an error after placing your order, contact us promptly. We will check whether a correction is possible, but changes may not be available once processing or shipment has begun.
- Incorrect or incomplete addresses: Address errors may cause delays, failed delivery, or a return to sender. We will review the shipment status and available options with you. Additional carrier charges for an address correction or reshipment may apply and will be explained before any paid arrangement is made.
- Missed delivery or uncollected packages: Follow any carrier instructions for redelivery, collection, or required payment. If you need help understanding a delivery notice, contact us so we can assist.
- Returned packages: If a package is returned because it could not be delivered, was refused, or was not collected, we will review the reason for return and discuss the next steps with you. Reshipment availability and any related costs depend on the circumstances. We will explain any proposed charges or refund treatment before proceeding.
- Missing or disputed deliveries: If tracking shows delivery but you cannot locate your package, check the delivery location and with other household members, then contact us. We will help investigate with the carrier and discuss appropriate next steps based on the findings.
Shipping Delays
Peak shopping periods, severe weather, carrier disruptions, customs inspections, and deliveries to remote areas can extend processing or transit times. Tracking updates may also be delayed during these events.
If your shipment appears delayed or has passed the estimate provided for your order, please contact us. We will review the available information, follow up with the carrier where appropriate, and help you understand the next steps. If we become aware of a significant issue affecting your shipment, we will share the information available to us.
Contact Us
For questions about shipping availability, order status, tracking, or delivery issues, visit https://hx-blanket.com/contact-us/. Please include your order number and a description of the issue so we can assist you.
